PRIVACY POLICY

1. Introduction

Welcome to The Luna Charm ("we", "our", "us"). We are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data in compliance with the Singapore Personal Data Protection Act (PDPA).

2. Personal Data We Collect

We may collect and process the following types of personal data about you:

Personal Information: Name, Date Of Birth, email address, phone number, and home address.
Account Information: Login credentials for your account on our website, including those linked via Google account.
Booking Information: Details of your bookings, treatment preferences, and service history.
Payment Information: Credit card details, billing address, and transaction history.
Technical Information: IP address, browser type, operating system, and other technical details related to your visit to our website.

3. How We Collect Personal Data

We collect personal data through:

Our website when you create an account, book a service, or fill out a form.
Email, phone, or other communication methods when you contact us.
Cookies and similar technologies when you browse our website.

4. Use of Personal Data

We use your personal data for the following purposes:

Service Delivery: To provide and manage your beauty treatments and bookings.
Account Management: To manage your account, including enabling login via Google and creating accounts.
Communication: To send booking confirmations, reminders, updates, and respond to your inquiries.
Payment Processing: To process payments for our services.
Marketing: To send you promotional materials and newsletters, subject to your consent.
Improvement and Personalization: To improve our services and personalize your experience.
Legal Compliance: To comply with legal obligations and resolve disputes.

5. Disclosure of Personal Data

We may disclose your personal data to:

Service Providers: Third-party companies that assist us in providing our services, such as payment processors and IT service providers.
Legal Authorities: Government agencies or regulators as required by law.
Business Transfers: In connection with any merger, sale of assets, or acquisition of our business.

6. Protection of Personal Data

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, destruction, or alteration. These measures include encryption, access controls, and regular security assessments.

7. Retention of Personal Data

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by law. When your personal data is no longer needed, we will securely delete or anonymize it.

8. Your Rights

Under the PDPA, you have the following rights regarding your personal data:

Access: To request access to your personal data that we hold.
Correction: To request correction of any inaccurate or incomplete personal data.
Withdrawal of Consent: To withdraw your consent to our use of your personal data.
Deletion: To request the deletion of your personal data under certain circumstances.

To exercise these rights, please contact us at info@thelunacharm.com

9. Cookies

We use cookies to enhance your experience on our website. Cookies are small files stored on your device that help us understand how you use our site and improve your experience. You can manage your cookie preferences through your browser settings.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies before providing any personal data.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you by email. Please review this policy periodically for updates.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

The Luna Charm
info@thelunacharm.com
+65 88721136
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Acceptance of Terms

By using our website and services, you signify your acceptance of this Privacy Policy. If you do not agree to this policy, please do not use our website or services.